We know that by choosing Afrishop online you are placing a lot of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here’s how we will and, more importantly, will not use the personal information you give us.
This Privacy Information was last updated on 21/07/2013.
Using your information
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for: Dealing with orders and accounts for the supply of our goods and services. Monitoring and improving myafrofoodstore.com and our services. Planning and managing Afrishop online business activities, including analysing customers’ shopping habits and preferences. Conducting market research including statistical analysis of customer behaviour. Providing you with information about the products and services we offer. Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of your Afrishop online grocery delivery) about features, products, services, events, promotions and special offers. Preventing and detecting fraud or abuses of our website. Allowing us to comply with any requirements imposed on Afrishop online by law or court order.
Cookies and marketing communications
Security is very important to us at Afrishop online and we use sophisticated technology to ensure that your information is protected at all times. Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality and integrity of your information.We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when using a shared computer.
Fraudsters create authentic looking, but false or “spoof” websites. Their purpose is to tempt users to enter personal information to be re-used to try and access your bank accounts. Fraudsters are increasingly turning to email to generate traffic to these websites. Recently customers of several financial institutions have received such emails and this activity is only likely to increase. Such emails typically contain a link to a spoof website and advise account holders to enter user names and passwords so that security details can be updated or passwords changed. If you get any email containing an embedded link and a request for you to enter any personal details, treat it as suspicious and do not input any personal information, even if the page appears legitimate. No reputable company ever sends emails of this type.
Data over the internet
The internet is a global network – therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Afrishop online, you’re agreeing and authorising us to process data this way.
• How To Order Online
Click on eShop. Click on Category of Products. Sellect the product and add to Cart. You may continue shopping. Once you are done shopping, click on your Cart and Checkout. You may register for future orders. Fill in your contact info and select Shipment method. Leave method of payment as it is, read terms of service and click on continue to send your order(s) to our server. Reply your order confirmation mail with the type of payment. A customer representative will get in touch with you as quickly as possible.
Yes there is a minimum order amount of 20€
No you can’t place an order over the phone at the moment but we are working on it.
You can place an order up until midnight 3 days before delivery. So if for example you order on Monday, your earliest available delivery day during checkout will be Wednesday. For orders placed on Saturday, the earliest available delivery day will be Tuesday as we don’t deliver on Sundays and Mondays. You can order up to 3 weeks in advance and cancel your order up until 12noon the day before your order is due to be delivered to get a full refund
If an item you have ordered is not in stock, we will contact you by telephone or email (if you have not provided us with a working telephone number) before your order is shipped to advise you of any available substitutes. Where there are no substitutes or you are not happy with the substitutes offered, then we will refund you in full for the product(s) not in stock
All orders are lovingly packed in boxes and dispatched by our carefully selected bus drivers/ train controler. Items are shipped in our special insulated boxes ensuring they get to you in perfect condition.
We offer Tuesday, Wednesday, Thursday and Friday deliveries as standard. We are able to offer Saturday deliveries, however, this is available for a surcharge. We are currently unable to offer Sunday and Monday deliveries.
Once payment is cleared or picked up, order will be sent via Bus or Train to country of final destination. Note that your email and phone number is very crucial for delivery. We are currently unable to offer deliveries to some cities in Europe. To see a list of countries and cities we deliver to, please visit our delivery information page
For delivery costs please visit our delivery information page
Please Visit Method of Payment page for more info.