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AfriShop | Online Megastore & Listing

Reduced Price, Old Price, New Price and WholeSale price at AfriShopOnline

Dear Clients,
There is no easy way to say this, but we miss you.
We have lots of new (reduced price) food stuff you’d love to  really buy and even re-sell
Buying African food stuffs and cosmetics on http://ua.afrishoponline.com is not only safe, but is also a breeze.

If you have a particular product you would like to buy in bulk, do feel free to email us. Kindly send us an email for reduced price, Old price, new price and Wholesale price of Food items. (The list are also updated on the web store)
OLA-  Afrishoponline Europe Team.
info@afrishoponline.com
Website: http://ua.afrishoponline.com

 

Privacy Policy

We know that by choosing Afrishop online you are placing a lot of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here’s how we will and, more importantly, will not use the personal information you give us.

 

 

This Privacy Information was last updated on 21/07/2013.

 

 

We do not store credit card details nor do we share customer details with any 3rd parties. Information we collect about you and why When you shop on myafrofoodstore.com you will submit your personal information to us. We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with all Data Protection Legislation. By entering your personal information in the Afrishop online web site you accept that we may retain your information. The information we gather from customers helps us to continually improve the service we offer to our customers. When you shop on myafrofoodstore.com, there are different ways we gather information about you: When you register with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop. If you place an order we ask for your credit card details but we do not store this information. We keep a record of your purchases with us, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient. It also means we can deal a lot quicker with any problems you may experience with your order. We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you’ve had with our products or services. Telephone calls made to our Customer Service Helpline may be recorded for monitoring and quality control purposes

 

 

Using your information

 

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for: Dealing with orders and accounts for the supply of our goods and services. Monitoring and improving myafrofoodstore.com and our services. Planning and managing Afrishop online business activities, including analysing customers’ shopping habits and preferences. Conducting market research including statistical analysis of customer behaviour. Providing you with information about the products and services we offer. Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of your Afrishop online grocery delivery) about features, products, services, events, promotions and special offers. Preventing and detecting fraud or abuses of our website. Allowing us to comply with any requirements imposed on Afrishop online by law or court order.

 

 

Cookies and marketing communications

 

Cookies are small text files that websites can send to your computer. A cookie can be thought of as an internet user’s identification card, which tells a website when the user has returned. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s e-mail address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping trolley or to remember the user’s preferences or registration details for a future visit. Myafrofoodstore.com uses cookies to allow customers to move from one part of the website to another and to add items to the shopping trolley without having to login repeatedly. It also allows us to give you accurate information about your account and order history. The European Union Directive on Privacy and Electronic Communications (the “Directive”), which came into force on 31st July 2002, recognises that cookies are a “legitimate and useful tool” for many activities, including verifying the identity of website users. The Directive makes it compulsory for websites to inform users if cookies are being used, and to provide some information on how cookies are used. You can find more information on this subject at www.allaboutcookies.org.

 

Lastly, the Directive places an obligation on websites to make users aware that they can set their computers to reject cookies. You can do this by activating a setting in your internet browser to reject all cookies, or to notify you when a cookie is set. You should consult the Help section of your browser to learn how to change your cookie preferences. You may also find instructions on how to do this at www.allaboutcookies.org/manage-cookies/. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you first access the Afrishop online website (not when you log on). However, you should be aware that the myafrofoodstore.com (in common with most other shopping web sites) will not work without cookies and therefore we recommend you leave them turned on. When you create your Afrishop online account . We will never pass your personal details to other companies for marketing purposes without your permission, and only then with approved partners. In the event that you do not wish to be contacted for such purposes, ensure that you tick / untick the appropriate box as you go through the registration process. If you wish to subsequently withdraw your consent from receiving these communications you can do so by logging onto your Afrishop online account and amending the Marketing Communications settings. You can also find an unsubscribe link at the end of all our promotional e-mails.

 

 

Security

 

Security is very important to us at Afrishop online and we use sophisticated technology to ensure that your information is protected at all times. Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality and integrity of your information.We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when using a shared computer.

 

Identity Fraud

 

Fraudsters create authentic looking, but false or “spoof” websites. Their purpose is to tempt users to enter personal information to be re-used to try and access your bank accounts. Fraudsters are increasingly turning to email to generate traffic to these websites. Recently customers of several financial institutions have received such emails and this activity is only likely to increase. Such emails typically contain a link to a spoof website and advise account holders to enter user names and passwords so that security details can be updated or passwords changed. If you get any email containing an embedded link and a request for you to enter any personal details, treat it as suspicious and do not input any personal information, even if the page appears legitimate. No reputable company ever sends emails of this type.

 

Data over the internet

The internet is a global network – therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Afrishop online, you’re agreeing and authorising us to process data this way.

Updates

You may change your personal information retained by Afrishop online at any time by accessing your user profile on the myafrofoodstore.com. We may change the terms of this Privacy Policy from time to time and you should check it regularly. Your use of the Afrishop online web site will at all times be subject to the Privacy Policy applicable at the time of each use. Further Information If you have questions about your personal information or our privacy policy, please contact us at info@afrishoponline.com

Ordering

• How To Order Online

Click on eShop. Click on Category of Products. Sellect the product and add to Cart. You may continue shopping. Once you are done shopping, click on your Cart and Checkout. You may register for future orders. Fill in your contact info and select Shipment method. Leave method of payment as it is, read terms of service and click on continue to send your order(s) to our server. Reply your order confirmation mail with the type of payment. A customer representative will get in touch with you as quickly as possible.

• Is there a minimum order?

Yes there is a minimum order amount of 20€

• Can I place an order over the phone?

No you can’t place an order over the phone at the moment but we are working on it.

• How much notice do I need to give before the delivery of an order?

You can place an order up until midnight 3 days before delivery. So if for example you order on Monday, your earliest available delivery day during checkout will be Wednesday. For orders placed on Saturday, the earliest available delivery day will be Tuesday as we don’t deliver on Sundays and Mondays.   You can order up to 3 weeks in advance and cancel your order up until 12noon the day before your order is due to be delivered to get a full refund

 • What happens if a product I order is not in stock?

If an item you have ordered is not in stock, we will contact you by telephone or email (if you have not provided us with a working telephone number) before your order is shipped to advise you of any available substitutes. Where there are no substitutes or you are not happy with the substitutes offered, then we will refund you in full for the product(s) not in stock

Delivery

 

 • How will my order arrive?

All orders are lovingly packed in boxes and dispatched by our carefully selected bus drivers/ train controler.  Items are shipped in our special insulated boxes ensuring they get to you in perfect condition.

 • When are you able to deliver?

We offer Tuesday, Wednesday, Thursday and Friday deliveries as standard. We are able to offer Saturday deliveries, however, this is available for a surcharge. We are currently unable to offer Sunday and Monday deliveries.

• Where do you deliver?

Once payment is cleared or picked up, order will be sent via Bus or Train to country of  final destination. Note that your email and phone number is very crucial for delivery. We are currently unable to offer deliveries to some cities in Europe.   To see a list of countries and cities we deliver to, please visit our delivery information page

 • What will delivery cost?

For delivery costs please visit our delivery information page

Payment 

• How do I pay for my Products/goods?

Please Visit Method of Payment page for more info.

 Returns

• Can I return items to My AfrishoOnline products  ?

Yes you can return some items to us. Please see our full returns, cancellations and refunds policy

Terms & Condition

Terms & Condition

 

 

Introduction

 

1.1 These terms and conditions govern your use of this website and your relationship with Afrishop online Limited (afrishoponline.com, we, us, our). By placing an order or using this website, you are agreeing to the follow terms below, please read them carefully.

 

1.2  We may update these T&Cs from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on our website. The changes will apply to the use of the website after we have given notice. If you do not wish to accept the new T&Cs you should not continue to use the site. Your use of the website after the date on which the change comes into effect indicates your agreement to be bound by the new T&Cs.

 

1.3 These terms and conditions were last updated on 20/05/2013.

 

Registration

 

2.1 You must be over 18 years of age to register or place orders on this website. When registering or placing an order, you must supply us with correct information and notify us of any changes as soon as possible.

 

2.2 Order confirmations and other important information regarding your order will be sent to the email address you supply during registration. By registering or placing an order on afrishoponline.com, you are agreeing that we can send you these emails.

 

2.3. You are not required to register to use the Afrishop online website but if you do register, you will be required to supply a password which you will use to log into your account. Please use a secure password which you can keep private, it is your responsibility to keep your password secure at all times.

 

Orders

 

3.1 By submitting an order on afrishoponline.com, you are agreeing that you have checked your order and all information including delivery address are correct. You also agree that you will notify us of any changes before your order is dispatched by us.

 

3.2 You acknowledge that you are over 18 years of age and have agreed to all charges (including delivery charge), description and other information concerning the goods ordered.

 

3.3 We reserve the right not to accept your order. In the event that this happens, you will not be charged for the order or we will refund any charges in full.

 

Information on this website

 

4.1 Whilst we make every effort to ensure the information we provide on the Afrishop online website is accurate, we do not guarantee the accuracy of all the information provided on afrishoponline.com. If any inaccurate information is brought to our attention, we will endeavour to correct it as we reasonably can.

 

Payment and Price

 

5.1 Payment for goods on afrishoponline.com can be made by credit card, Pay Pal or bank transfer. Orders will not be dispatched until payment has been confirmed.

 

5.2 Prices for goods ordered are stated on the Afrishop online website. Where VAT is chargeable, then VAT is already added to the price shown or will be added during checkout. We reserve the right to change the price of goods at any time, If you have already placed your order then you will be charged the price shown on afrishoponline.com at the time you placed the order.

 

5.3 Where prices are charged by weight, please note that the weight stated on the Afrishop online website is only an estimate and actual weight may vary.

 

Unavailability and Substitutions

 

6.1 We cannot be held responsible if any goods are unavailable for any reason whatsoever. If this happens and you have already ordered the goods that are now no longer in stock, you will be notified as soon as possible and offered alternatives or refunds.

 

6.2 We will contact you on the telephone number you provided when placing your order or registering to notify you of any unavailable goods or substitutions. If we are unable to reach you on the telephone number provided then we will email you. It is your responsibility to ensure that the we can reach you on the contact details you have provided. By placing an order on afrishoponline.com, you are giving us the permission to contact you regarding your order using the contact details you have provided.

 

Delivery

 

7.1 Delivery will be made to the address which you provided when placing the order.

 

7.2 You must be present to receive your order on your selected delivery date and time where applicable. If there is no one available to receive your order, your parcel may be left in a safe place. There is however no guarantee that your parcel will be left, the courier may choose to return the parcel to the depot in which case you will have to arrange a redelivery yourself. If no one is home and your parcel is left in a safe place, we will consider the order fulfilled. If your order is returned to the depot and any perishable goods ordered are damaged, we will not accept any returns on those goods in such an event.

 

7.3 You may be required to provide proof of age and identity and the reference number on our email confirming your order and sign for the goods as proof of receipt. Otherwise the driver may refuse to deliver some or all of the goods. You can appoint a third party who is over 18 year to accept delivery on your behalf. Such person must also be able to provide proof of age, identity and reference number.

 

7.4 If you consider any goods are missing or damaged, you must notify us immediately.

 

7.5 Risk of damage or loss to the goods (including deterioration of fresh foods) passes to you on delivery or if delivery is attempted but you are not present to accept delivery or wrongfully refuse delivery or if an incorrect address is supplied.

 

7.6 If delivery at the requested time or date is not feasible, we will contact you as soon as practicable to re-arrange. We will not be held responsible for any delay in delivery resulting from circumstances beyond reasonable control such as adverse weather or traffic delays. Our liability for late delivery is limited to the price payable for the goods.

 

7.7 In the event of couriers suspending guaranteed next day delivery due to extreme weather conditions we reserve the right to cancel orders containing perishable goods if we think the order will not be delivered within 24 hours. We will not refund delivery charges when deliveries are delayed beyond our control.

 

Click & Collect

 

7bi Orders placed using the Click & Collect option must be picked up at nearest train/bus station except advised otherwise on the Afrishop online website during checkout.

 

7bii Customers are required to provide us with a 3 days time slot for their delivery date.

 

7bv Customers may be required to show a valid form of ID before their order is released to them via train or bus. Valid form of ID includes the card used to pay for the order online or drivers license.

 

7bvi If a customer does not turn up on their selected pick up date, we will store their order for up to 7 days. In this circumstance, we will not be liable for any damage to perishable goods. After the 7 day period, we will deem the order fulfilled even if the customer has not collected the order at this time.

 

7bvii We reserve the right to reschedule a collection as a result of circumstances beyond our control. If this happens, the customer will be notified as soon as possible and before they are due to arrive at the workshop.

 

Returns, Cancellations and Refunds

 

8.1 As a customer you have the right to cancel your order with us. If your order is yet to be dispatched and you wish to cancel then you must do so no later than 12noon the day before your order is due to be delivered to get a full refund.

 

8.2 If your order is yet to be delivered to you but has already been dispatched by us or is already delivered, then you must return the goods to us in their original packaging within 7 days after it was delivered to you to get a refund. Please note that we will not refund delivery costs incurred by us in delivering the order to you and any perishable goods delivered will also not be refunded. You will be liable for the delivery costs of returning the goods to us.

 

8.3 If you are returning goods to us due to a confirmed error on our part (for instance if we delivered the wrong order to your address) then we will in that event refund you in full including delivery costs incurred by you for the delivery of that order and any costs for perishable goods.

 

8.4 In the event of a refund all loyalty points (myPoints) earned for that order will be withdrawn.

 

8.5 We will not be liable for any goods returned to us. We advise that you return your order to us by registered post where possible.

 

8.6 We are limited in liability to the cost of goods returned.

 

 

9.2 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

 

Links to other websites

 

10.1 On this website you may be offered links to other sites which we hope will be of interest. However, we have no control over such sites and do not endorse them. You agree that we are not responsible for the availability or content of, or goods or services available on those websites.

 

Data Protection

 

11.1 We respect your privacy, your personal information collected by us is subject to our privacy policy.

 

Disclaimers

 

12.1 In no event (including our own negligence) will we be liable for any economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); loss of goodwill or reputation; special, indirect or consequential losses; or damage to or loss of data (even if we have been advised of the possibility of such losses) with respect to this website.

 

General

 

13.1 These T&Cs constitute the agreement between you and us in connection with the use of this website. Any failure by us to exercise or enforce any right or provision of these T&Cs shall not constitute a waiver of such right or provision. If any part of this agreement is deemed ineffective for any reason, the remainder shall continue in full force.

 

13.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through afrishoponline.com, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the afrishoponline.com website without Afrishop online’s prior written permission.

 

13.3 These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.

Delivery Information

  

delivery

How will my goods arrive?

Your Goods will arrive via train or bus, once your order is sent via bus, details of the bus driver will be sent in a text and email to you. Kindly make sure your email address and phone no is correct. Phone number of the bus driver/ train together with the bus plate or wagon number will be provided as well.

What days of the week do you deliver

We are able to deliver on Tuesday, Wednesday, Thursday, Friday and Saturday. We are currently unable to offer Sunday and Monday deliveries.

Method of Payment


How To Pay Via Paypal.
  1. Once you place an order via our online store
  2. Click on “Your Cart” and checkout
  3. Provide your contact information and choose the shipping method( You may register online for placing future order)
  4. Leave payment method(Check / Money order) as it is and click on continue
  5. Accept terms & condition
  6. Click on continue to send your order
  7. Once your order is succesfully sent, our cutomer care representative will issue Paypal Invoice and send it to the email address provided at the time of purchase. You are require to pay this invoice. Once you pay for the invoice your order will start processing and you should get your order delivered withing 3 business days.
  8.  You may use your valid credit/debit card to pay for the invoice without signing up for paypal.

       ………………………………………………………………………………………………………………………………………………… 

How To Pay using MoneyGram
  1. Once you place an order via our online store.
  2. Click on “Your Cart” and checkout.
  3. Provide your contact information and choose the shipping method( You may register online for placing future order).
  4. Leave payment method(Check / Money order) as it is and click on continue
  5. On the next Page you will see details of whom to remit the total amount of product purchased, copy and save it in a safe place.
  6. Accept terms & condition
  7. Click on “Continue” to send your order.
  8. Once money is sent using money gram, you are required to send us a mail with the details used.
  9. Email: africanshopeurope@ gmail.com or afrishoponline @africamail.com
  10. Once we receive  payment, orders will leave in 3 days

       ………………………………………………………………………………………………………………………………………………….
 
         

How To Pay using Ria
  1. Once you place an order via our online store.
  2. Click on “Your Cart” and checkout.
  3. Provide your contact information and choose the shipping method (You may register online for placing future order).
  4. Leave payment method(Check / Money order) as it is and click on continue
  5. On the next Page you will see details of whom to remit the total amount of product purchased, copy and save it in a safe place.
  6. Accept terms & condition
  7. Click on “Continue” to send your order.
  8. Once money is sent using ria, you are required to send us a mail with the details used.
  9. Email: africanshopeurope@ gmail.com or afrishoponline @africamail.com
  10. Once we receive  payment, orders will leave in 3 days.

Note: We are trying our best to make sure there is not fraudulent order or charge back 

Privacy Policy

We know that by choosing Afrishop online you are placing a lot of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here’s how we will and, more importantly, will not use the personal information you give us.

 

This Privacy Information was last updated on 21/07/2013.

We do not store credit card details nor do we share customer details with any 3rd parties.

Information we collect about you and why

When you shop on myafrofoodstore.com you will submit your personal information to us. We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with all Data Protection Legislation. By entering your personal information in the Afrishop online web site you accept that we may retain your information.

The information we gather from customers helps us to continually improve the service we offer to our customers. When you shop on myafrofoodstore.com, there are different ways we gather information about you:

When you register with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop. If you place an order we ask for your credit card details but we do not store this information.

We keep a record of your purchases with us, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient. It also means we can deal a lot quicker with any problems you may experience with your order.

We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you’ve had with our products or services.

Telephone calls made to our Customer Service Helpline may be recorded for monitoring and quality control purposes

 

 

Using your information

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

Dealing with orders and accounts for the supply of our goods and services.

Monitoring and improving myafrofoodstore.com and our services.

Planning and managing Afrishop online business activities, including analysing customers’ shopping habits and preferences.

Conducting market research including statistical analysis of customer behaviour.

Providing you with information about the products and services we offer.

Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of your Afrishop online grocery delivery) about features, products, services, events, promotions and special offers.

Preventing and detecting fraud or abuses of our website.

Allowing us to comply with any requirements imposed on Afrishop online by law or court order.

 

 

Cookies and marketing communications

Cookies are small text files that websites can send to your computer. A cookie can be thought of as an internet user’s identification card, which tells a website when the user has returned. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s e-mail address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping trolley or to remember the user’s preferences or registration details for a future visit. Myafrofoodstore.com uses cookies to allow customers to move from one part of the website to another and to add items to the shopping trolley without having to login repeatedly. It also allows us to give you accurate information about your account and order history.

The European Union Directive on Privacy and Electronic Communications (the “Directive”), which came into force on 31st July 2002, recognises that cookies are a “legitimate and useful tool” for many activities, including verifying the identity of website users. The Directive makes it compulsory for websites to inform users if cookies are being used, and to provide some information on how cookies are used. You can find more information on this subject at www.allaboutcookies.org. Lastly, the Directive places an obligation on websites to make users aware that they can set their computers to reject cookies. You can do this by activating a setting in your internet browser to reject all cookies, or to notify you when a cookie is set. You should consult the Help section of your browser to learn how to change your cookie preferences. You may also find instructions on how to do this at www.allaboutcookies.org/manage-cookies/. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you first access the Afrishop online website (not when you log on). However, you should be aware that the myafrofoodstore.com (in common with most other shopping web sites) will not work without cookies and therefore we recommend you leave them turned on.

When you create your Afrishop online account . We will never pass your personal details to other companies for marketing purposes without your permission, and only then with approved partners. In the event that you do not wish to be contacted for such purposes, ensure that you tick / untick the appropriate box as you go through the registration process.

If you wish to subsequently withdraw your consent from receiving these communications you can do so by logging onto your Afrishop online account and amending the Marketing Communications settings. You can also find an unsubscribe link at the end of all our promotional e-mails.

 

Security

Security is very important to us at Afrishop online and we use sophisticated technology to ensure that your information is protected at all times. Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality and integrity of your information.We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when using a shared computer.

 

Identity Fraud

Fraudsters create authentic looking, but false or “spoof” websites. Their purpose is to tempt users to enter personal information to be re-used to try and access your bank accounts. Fraudsters are increasingly turning to email to generate traffic to these websites. Recently customers of several financial institutions have received such emails and this activity is only likely to increase. Such emails typically contain a link to a spoof website and advise account holders to enter user names and passwords so that security details can be updated or passwords changed. If you get any email containing an embedded link and a request for you to enter any personal details, treat it as suspicious and do not input any personal information, even if the page appears legitimate. No reputable company ever sends emails of this type.

 

 

Data over the internet

The internet is a global network – therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Afrishop online, you’re agreeing and authorising us to process data this way.

Updates

You may change your personal information retained by Afrishop online at any time by accessing your user profile on the myafrofoodstore.com. We may change the terms of this Privacy Policy from time to time and you should check it regularly. Your use of the Afrishop online web site will at all times be subject to the Privacy Policy applicable at the time of each use.

Further Information

If you have questions about your personal information or our privacy policy, please contact us at info@afrishoponline.com

Ordering

 

• How To Order Online

Click on eShop.

Click on Category of Products.

Sellect the product and add to Cart.

You may continue shopping.

Once you are done shopping, click on your Cart and Checkout.

You may register for future orders.

Fill in your contact info and select Shipment method.

Leave method of payment as it is, read terms of service and click on continue to send your order(s) to our server.

Reply your order confirmation mail with the type of payment.

A customer representative will get in touch with you as quickly as possible.

 

 

• Is there a minimum order?

 

Yes there is a minimum order amount of 20€

 

• Can I place an order over the phone?

 

No you can’t place an order over the phone at the moment but we are working on it.

 

 

• How much notice do I need to give before the delivery of an order?

 

You can place an order up until midnight 3 days before delivery. So if for example you order on Monday, your earliest available delivery day during checkout will be Wednesday. For orders placed on Saturday, the earliest available delivery day will be Tuesday as we don’t deliver on Sundays and Mondays.

 

You can order up to 3 weeks in advance and cancel your order up until 12noon the day before your order is due to be delivered to get a full refund

 

 • What happens if a product I order is not in stock?

 

If an item you have ordered is not in stock, we will contact you by telephone or email (if you have not provided us with a working telephone number) before your order is shipped to advise you of any available substitutes. Where there are no substitutes or you are not happy with the substitutes offered, then we will refund you in full for the product(s) not in stock

 

 

 

 

Delivery

 

 • How will my order arrive?

 

All orders are lovingly packed in boxes and dispatched by our carefully selected bus drivers/ train controler.  Items are shipped in our special insulated boxes ensuring they get to you in perfect condition.

 

 • When are you able to deliver?

We offer Tuesday, Wednesday, Thursday and Friday deliveries as standard. We are able to offer Saturday deliveries, however, this is available for a surcharge. We are currently unable to offer Sunday and Monday deliveries.

 

 

 

• Where do you deliver?

Once payment is cleared or picked up, order will be sent via Bus or Train to country of  final destination. Note that your email and phone number is very crucial for delivery. We are currently unable to offer deliveries to some cities in Europe.   To see a list of countries and cities we deliver to, please visit our delivery information page

 

 

 • What will delivery cost?

 

For delivery costs please visit our delivery information page

 

 

 

Payment 

• How do I pay for my Products/goods?

 

Please Visit Method of Payment page for more info.

 

 Returns

• Can I return items to My AfrishoOnline products  ?

 

Yes you can return some items to us. Please see our full returns, cancellations and refunds policy

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